TeamViewer Guide
TeamViewer is the most popular remote support tool worldwide. Follow these steps to get connected with Chuck in minutes.
Setup Time
~2 mins
Works On
Win, Mac, Linux
Security
AES 256-bit
Download TeamViewer
Go to the official TeamViewer website and download the free version for your operating system.
devicesAuto-detected your system · file downloads directly, you stay on this page.
Install TeamViewer
Windows: Run the downloaded .exe file. Choose "Basic installation" when prompted and click Accept & Run.
Mac: Open the downloaded .dmg file, drag TeamViewer to your Applications folder, then open it.
Find your Remote ID and Password
Once TeamViewer is open, you'll see a window with two pieces of information on the left side:
infoThe password changes each time you restart TeamViewer.
Enter your details on the Wilson's Tech Support page
Copy your Your ID and Password from TeamViewer and paste them into the two fields on the "Get Connected" page.
Click Notify Chuck — he'll connect within a few minutes.
Wait for Chuck to connect
Keep TeamViewer open. You'll see a notification when Chuck connects, and your mouse will start moving.
To end the session at any time, click the X button in the TeamViewer session bar at the top of your screen, or simply close TeamViewer.
Troubleshooting
TeamViewer says 'Not ready'
Check your internet connection. TeamViewer requires an active internet connection to generate an ID.
My ID is not showing
Wait 30 seconds after opening TeamViewer. If it still doesn't appear, restart the application.
Chuck can't connect
Make sure TeamViewer is still open and you haven't clicked anything that closed the session window.