Refund Policy
Last updated: July 30, 2026
Full Refund Eligibility
- ✅ Chuck is unable to connect within 30 minutes of receiving your credentials
- ✅ Your issue cannot be resolved and no meaningful work was performed
- ✅ The session was never initiated — you paid but never shared your AnyDesk ID
- ✅ A technical error on our side prevented the session from starting
Non-Refundable Situations
- ❌ The remote support session has been completed
- ❌ You are dissatisfied with the outcome after a full session was performed
- ❌ You ended the session early by choice before the work was complete
- ❌ The issue reoccurs afterward due to unrelated causes
How to Request a Refund
Contact us within 48 hours of your session with your session ID, checkout email, and a brief description of the issue.
Refunds are processed through PayPal and typically appear within 3–5 business days.