Policy
Refund Policy
Last updated: May 14, 2026
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Our Commitment
At Wilson's Tech Support, your satisfaction is guaranteed. If we are unable to resolve your technical issue during the session, or if you are not satisfied with the quality of service provided, we will issue a full refund — no questions asked.
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Eligible for Full Refund
- check_circleThe technical issue was not resolved during the support session.
- check_circleThe session could not be completed due to a technical failure on our end.
- check_circleYou were charged but the remote session never took place.
- check_circleYou are unsatisfied with the quality of service provided.
- check_circleDuplicate charges were made for the same session.
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Not Eligible for Refund
- remove_circleThe issue was resolved successfully and you are satisfied with the service.
- remove_circleYou were unable to set up TeamViewer or AnyDesk and the session never started (in this case, please contact us — we will help you get connected).
- remove_circleThe issue recurs after the session due to new or unrelated causes.
- remove_circleRequests made more than 7 days after the session date.
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Refund Timeline
Refunds are processed through PayPal within 3–5 business days of your request being approved.
Refund requests must be submitted within 7 days of your session date.
Once approved, the refund will appear on your original payment method.
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How to Request a Refund
To request a refund, please contact us with the following information:
- arrow_rightYour session ID (shown on the Get Connected page)
- arrow_rightThe email address used during checkout
- arrow_rightA brief description of the issue
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Questions?
If you have any questions about this policy or need help with a refund request, reach out directly. We aim to respond to all inquiries within 24 hours.